Claudia Krauss
Director of Client Relations & Operations
Claudia brings more than 15 years of experience in insurance, client service, and business management. Her background includes working with families and business owners as a life insurance professional, managing an insurance agency, and building long-term client relationships in both the U.S. and Mexico.
She brings a strong understanding of insurance, business operations, and the importance of thoughtful client service. Today, Claudia supports the practice through client relations, operations, business development, and community outreach.
Claudia also has a long-standing commitment to helping women and families in the community, reflecting her passion for serving others.
Claudia and Sasha have raised three sons together and share a strong commitment to family, faith, and community. Outside the office, she enjoys family time, the outdoors, and days at the beach.
Paola Gutiérrez
Executive Assistant
Paola brings a strong background in administration, financial records, business operations, and customer service. As an entrepreneur with experience in real estate and hospitality, she understands the importance of organization, attention to detail, and building strong relationships.
As Executive Assistant, Paola helps keep the practice and client experience running smoothly by coordinating appointments, documentation, client communications, policy service requests, and follow-up throughout the process. These responsibilities closely reflect the client-service and administrative support functions of the role.
A mother of three, Paola is also active in her community through school PTA volunteering. Outside the office, she enjoys concerts, baking, and has become a sourdough expert.